With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

We are looking for someone with a good level of French and a passion for finding a solution for customers’ tech problems.

Responsibilities

• Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader;
• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
• Customer service through electronic channels;
• Projecting a positive image of the company and brand;
• Implementing changes using your creativity and focus on process improvement;
• Correct and complete documentation of all customer interactions.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
• Providing assistance to new colleagues whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

Qualifications

• Very good knowledge of Polish and English Language, min. B1.
• Secondary school education.
• Good MS Office knowledge.
• Analytical thinking and self-starter.
• Willingness to work in shifts.

Encouraged Qualifications

• Relevant experience in phone customer service.
• High motivation and ability to learn.
• Ability to work under time pressure.

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy