Ubisoft Entertainment SA is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all platforms, including consoles, mobile phones, tablets and PCs. In the business of heroes Ubisoft is serious about fun! 

Responsibilities: 

• To consistently provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native, near-native or English language by webmail and chat.
• To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products. 
• To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to Ubisoft. 

Profile: 

• Be fluent in Swedish [C1/C2] and English [C1/C2]
• Feel passionate about the gaming industry and be an active gamer 
• Show strong logical thinking, good communication and team player 
• Have consumer oriented mind-set and willingness to provide the best service 
• Have technical knowledge or experience in technical support 
• Technical support experience is greatly appreciated 

Our offer:

• Competitive salary with monthly performance bonus
• Stable multinational company with long term local growth
• Modern work environment at an attractive location with excellent public transport connections
• Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year round events and fun competitions
• Excellent reputation as responsible employer with presence in Portugal for more than 50 years
• An international environment employing people from different nationalities and cultures