Responsibilities:

• The CSA Type C is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different com munication channels
• She/he must give information in a practical and clear manner within the set parameters
• The CSR Type C must also answer questions concerning specific procedures and services

Main Tasks:

• In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
• Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position

Job Requirements:

• Supports a minimum of two languages (English and Slovenian) fluently both written and spoken
• Sufficient understanding of the English language to follow training
• A minimum of MBO level 4 both in work and thought processes. Preferably with a completed ICT training
• A strong technical affinity (technical score of >85)
• Knowledge of network architecture is beneficial
• A good understanding of the MS Office environment is essential
• Good telephone etiquette
• Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial

Competencies:

• Service-orientated
• Accurate
• Multitasking
• Analytical
• Communicative

We offer:

• Competitive Salary
• Daily use of foreign languages
• Extensive Training and development program on products, tools and processes
• 20 days of holiday
• Meal vouchers at the value of 109,00 CZK (55% covered by the employer, 45% by the employee) for every working day of each month
• Multisport card
• Fresh fruit and refreshments in the workplace
• Interactive activities: team building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment