German Hire to Retire Services Specialist 

11 900 associates in Switzerland are supported by P&O ( People & Organization ) Services! The purpose of this role is to serve as the first point of contact for employees, managers and P&O community to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude. As part of the P&O services team this role executes complex administrative tasks and supports cross-functional processes as per the Novartis Service Catalogue. The purpose of this role is also to ensure the quality performance of a regional team and to participate in projects and own specific deliverables within P&O Services’ work streams.

The purpose of this role is to handle and coordinate all administrative P&O Services processes, principles and guidelines.

Your key responsibilities:

• Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users

• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts

• Perform user administration tasks (e.g. access management)

• Prepare reports on the evaluation of services and processes.

• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

• Bachelor's degree, further education in HR preferred

• At least 2 years of experience in HR and/ or Customer Service role in multinational environment

• English and German language required

• Strong interpersonal, communication and teamwork skills

• Proven negotiation and problem solving skills

• Independent, dynamic, structured and committed way of working

You’ll receive:

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services