Polish Start Right Ambassador 

We are looking for communicative, empathetic and people-oriented colleagues who want to join our growing, international team in Prague.

We are a highly trained, dedicated and professional Patient Service team providing information, technical expertise, education and support to patients and medical professionals who use our medical devices to manage their diabetes.

Our role is significant in creating great customer experience, providing people with a helping hand, peace of mind, support and guidance.

Our everyday work really matters and makes a difference.

A Day in the Life

We are committed to supporting our patients throughout their entire journey. We are committed to being a partner they can trust. Hence, we would like you to:

Provide product and therapy education to customers based on predefined program pathways and processes and provide patients with ongoing personalized support and education to help them make the most of their diabetes management. 

Responsibilities 

• Provide product-oriented support and technical guidance for customers by phone and email
• Build positive relationships with patients
• Educate patients on Medtronic Diabetes Therapies
• Record customer feedback and any troubleshooting completed during communication
• Identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes)
• Produce reports, analysis, and support as required
• Cooperate with Medtronic diabetes business, marketing, and other departments, to participate in outbound and inbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes

Must-haves

• Polish native speaker
• Proficiency in English
• Sound user of MS Office Suite
• Experience in the customer service
• Effective communication skills to provide education, resolve issues and answer questions according to department protocols and requirements
• Flexible to adjust work time during the day in case of customer needs
• Ability to present information in a clear and timely manner to customers experiencing medical emergencies
• Previous experience in over the phone technical support, or helpdesk role will be an advantage

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
• Employee Assistance Program and Recognize! (our global recognition program)