What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

EXPECTATIONS AND TASKS

The Global Commercial Finance organization is a trusted and recognized business partner community who is providing leadership, service, and insight in all commercial related activities.

The Global Concur Contracting Team is a global team which supports Sales Executives globally (APJ, EMEA and Americas) and provides operational commercial finance support for the Concur Contracting.

We are looking for a Commercial Sales Support to be part of our Global Concur Contracting Team and work on SAP Concur deals and on tasks related to deal/contract review & structuring, contract creation, contract validation, reviewing systematized contracts, supporting Regional Sales Executives, and closing cases that come into the Contracts Management Team’s queue. If you are detail-oriented and have excellent communication skills, you will be a good fit to this position.

Daily tasks:

• Create contracts based on standard templates for SAP Concur existing and potential new customers: Responsible for drafting, modifying, updating, and finalizing contracts, including new and add-on business for Standard, Professional, Premium and No-Edition implementation customers. The team processes contracts for Small & Medium Business (SMB) and large corporations.
• Manage a variety of commercial contracts/requests in accordance with company policies and procedures, applicable laws, and customer requirements.
• Contract Validation: Review and validate contracts for accuracy of terms, products, pricing, promotions and contract information per company policies and procedures.  
• Customer Support/Administration: Assist with contract cancellation and contract amendments for non-revenue generating issues (Terminations, Swap of services, etc.).
• Answering internal queries from Regional Sales Executives regarding customer’s contracts.
• Anticipate issues and initiate actions to resolve them using professional judgment and concepts, company policies and procedures.
• Review proposed deals submitted by Account Executives.
• Work closely with other internal departments and stakeholders from Billing, Field Services, Product Marketing, Legal, Commercial, and Implementation etc.
• Drive efficiency and process improvements. Support on projects, reporting and monitoring activities.
• Active month-end, quarter-end, and year-end close to the sales community in a highly dynamically driven environment.
• Additional tasks may be directed by the Manager.

EXPERIENCE AND REQUIREMENTS

• Preferably at least 2 years experience with Cloud and/or Services contract creation and drafting.
• Working experience with Shared Service Centre and Center of Expertise organizations.
• Experience with Salesforce/SAP systems is a plus.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Highest school degree or successfully completed University Degree (preferred) or similar proficient experience.
• Bachelor's degree in Law or Economics is an advantage.
• Advanced written and spoken English and French skills.
• Excellent communication skills is a must.
• Strong team player and can-do attitude.
• Extremely detail and customer-oriented, organized, proactive and with strong follow-up skills.
• Ability to multitask, prioritize and solve problems with little direct supervision.
• Good command of MS Office (Excel, Word and Outlook).

What you can expect is a professional onboarding, exciting career progression, a diverse working environment providing growth opportunities, learning & development possibilities, and leverage an international business network. In addition, you can join non-work-related activities as voluntary services, charity, sport activities etc.

BENEFITS

Annual bonus, sick days paid and sick leave fully refunded, flexible start/end working hours, contributions to a pension/life insurance, meal vouchers, 5 weeks annual vacation, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, a generous shares program, etc.