ROLE DESCRIPTION

The Catalogue Enablement Consultant manages the enablement of catalog content for Sellers on the Ariba Network which is then consumed by the customer’s user base.

The role includes the responsibility for the successful execution of the catalog enablement projects in time and at cost, education of the customers on Ariba Network functionality related to Catalogue Enablement and creation and maintenance of specific project related documentation package for Customer and Sellers.

The Catalogue Enablement Consultant will demonstrate the ability to support multiple projects, offer solutions and escalate issues and manage the enablement of catalog content according to the project plan. Skills in project management as well as functional recommendation will be key to being successful in this role.

EXPECTATIONS AND TASKS

Customer Focus

• Delivers high-quality, on-time implementation services on Catalogue Enablement Projects to Sellers utilizing the Ariba Network and cooperates with Supplier Enablement Project Managers and Supplier Managers
• Responsible for creation of Catalogue Enablement specific documentation
• Works with Customers and Sellers to support and educate them on the Catalogue Enablement

Practice Development

• Provides issue resolution related to Catalogue Enablement via the Ariba Network (can process or functionality based)
• Support testing process with Customers and Sellers
• Provide best practices around Catalogue Enablement

Teamwork

• Tracks and reports the progress on the Catalogue Enablement Projects
• Proactively escalates issues to Supplier Enablement Project Managers, Supplier Managers and the Customer Support helpdesk
• Delegate issues to appropriate team/individual
• Create/share documentation to improve the team members knowledge base and understanding

WORK EXPERIENCE

• Experience in a specific industry organization (min. 3 years)
• Experience on a Catalogue Content related position would be an advantage (e.g. Category Manager, e-Business consultant, E-commerce specialist, e-Business Project Manager)

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• University degree (Business and/or Information Technology)
• Fluency in English and Italian or Spanish
• Excellent verbal and written communication skills & strong customer focus
• Strong organizational skills
• Strong analytical and problem-solving skills, conceptual thinker, self-motivated individual
• Technical understanding and capabilities
• Proficiency in Microsoft Office applications including PowerPoint, Excel, Outlook and Word
• Understanding of Business-to-Business catalog strategy
• Proactively seeks to understand and share learnt knowledge
• Knowledge of procurement business processes, from requisitioning to payment (Procure-to-Pay)