WHAT EXACTLY WILL YOU DO?

• Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions. 
• Resolve straight-forward cases immediately; determine resources required to resolve more complex cases. 
• Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve. 
• Escalate unresolved customer issues as necessary to ensure timely resolution 
• Routinely update the customer on open cases to gain additional information or advise of status. 
• Interface with other Concur departments as necessary to resolve customer issues 
• Develop and maintain working knowledge of Concur products including new releases and products 

WHAT WE EXPECT FROM YOU?

• The necessary requirement for this role is fluent English and French or German. 
• Ideally, you should also have experience with troubleshooting software/hardware issues.
• Can you prioritize, manage your time, communicate with clients and quickly learn in fast moving environment? Then don´ t hesitate and send me your CV!

 WHAT CAN YOU EXPECT FROM US?

Concur’s culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer competitive salaries, bonus plan, pension, health, disability coverage, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, cafeteria system, different training…

We work in one of the coolest office in Prague (just try to google „Concur Prague office“ and you will see:-)) – free gym, ping-pong, table football and many other fun activities.

Specifically for this role: there are no shifts, no weekend work = stable working hour 9-18. We offer computer, possibility of home-office and many more.