Job summary

Alexa is Amazon’s voice service and the brain behind tens of millions of devices like the Amazon Echo, Echo Dot, and Echo Show.

Alexa provides capabilities, or skills, that enable customers to create a more personalized experience. There are now tens of thousands of skills from different companies around the globe.

We at the "Certification Team" manage third party content for Amazon Alexa. We drive the entire certification process from the moment a developer submits the content to the moment it is put up on the store. We are also making sure our customers enjoy the high quality experience for Amazon customers even after that.

As a Content Test Specialist you will work on testing Alexa Skills, both manually and with automated tools. Content Test Specialists at Amazon are capable of taking up tasks of test case execution from start to completion with minimal help. You would be responsible for understanding the product in detail and updating the test case tool with the test results. You will manage new submissions and re-submissions to include record creation, record management, download, install, test and validation of the digital content to ensure it meets Amazon’s high quality bar. Above all, you will play a vital role in helping us meet our content selection expansion goals while protecting our high-quality customer experience.

Key job responsibilities

• Perform test instruction and report results accurately
• Review and own updates to the test plan on an ongoing basis
• Use software tools to collect data and comply with the processes of the organization
• Own the daily targets for internal and external customers.
• Mentor new team members as needed

BASIC QUALIFICATIONS

• Proficient in English and French or Spanish languages, both verbal and written skills. Minimum certification: C1
• Full time Graduate in technology, arts, commerce or equivalent job experience
• Ability to understand basics of software testing and hardware devices like tablets and smartphones
• Comfortable communicating on emails and across multiple-management levels
• Excellent communication and organizational skills
• Attention to details and ability to root cause important issues impacting process or customers

PREFERRED QUALIFICATIONS

• Prior work experience in testing and/or operations
• Strong working knowledge of basic business software like Word, Excel etc.
• Knowledge of web technologies like basic HTML, CSS etc. or Software testing environment
• Knowledge of gaming software or Mobile Apps, Android OS.
• Should be able to deal with ambiguity

A day in the life

As a Content Test Specialist, you will have the opportunity to discover and test new Alexa Skills for different Alexa-enabled devices. Following our ever updated Standard Operating Procedures, your testing tasks will include a large range of activities from record creation and management, to downloading digital content, installing and validating it. You will document your analysis and the results of the testing in our test case tool. You’re driven by your obsession to offer our customers a delightful experience, and help Alexa enhance their lives. Are your ready to embrace the challenge?

About the team

Our team manages third-party content for Alexa, Amazon’s voice AI. We are a team of doers, united by our passion for making our customers' life easier. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. We drive the entire certification process from the moment a developer submits content to the moment it is published on the store. As one of us, you will solve developer problems with the customer in mind. Your fresh vision will help us keep innovating, and your unique skills will find a home in initiatives with a local or global impact. Our goal is to help our customers make it more possible with Alexa.