Job summary

The role can be performed from the Prague office or anywhere within Czech Republic / Poland / Slovakia / Romania.

Do you want to reinvent, define and create an enriching experience for all the candidates joining Amazon, globally? Why not take a chance to experience the journey first for yourself?

This role is part of the New Joiner Support (NJS) team, under Joining Amazon services which ensures an end to end, frustration-free journey for the candidates.

NJS supports candidates globally by entering their data into HR systems after validating them in recruiting systems, helping candidates transition from offer accepted to employee status. This includes creating accurate employee records, generating new hire paperwork, and obtaining and uploading eligibility documents, so that new hires are ready to work on Day 1.

Administrator acts as a central point for the resolution and management of day-to-day transactions typically requiring analytical and critical thinking skills, acting as an SME for one or more regions. They are typically involved in day-to day operations but with increased ambiguity. As part of their role, they may coordinate and work closely with Quality specialists, internal and external stakeholders in trouble shooting defects and prevent them from reoccurring.

Key job responsibilities

• Input, update and maintain candidate related data in a timely manner with a strong eye-for-detail.
• Own execution of day-to-day transactions that are complex in nature and typically requires analytical and critical thinking.
• Maintain, manage and regularly audit all digital & physical personnel files.
• Partner with diverse HR teams, provide support and process transactions to deliver a top-notch day one experience to new hires.
• Take ownership to communicate effectively with a high degree of customer focus to explain and resolve queries and concerns. This could be via email, phone and chat/instant messaging.
• Carry out audits and checks on data changes to ensure accuracy and adhere to strict confidentiality standards.
• Identify bottlenecks and troubleshoot issues.
• Ensure service level commitments and quality standards are met.
• Support and train new hires, involve in audits and reviews of others work.
• Continually strive to improve efficiency and effectiveness of the processes.
• Involve in projects as necessary as subject matter experts and work towards the goals of the project.

Home Office Requirements:

• A quiet and private place to work where you will not be disturbed.
• Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment

What we offer:

• Work from home allowance
• Life insurance
• Amazon Discount Code
• Possible internal and/or international growth

A day in the life

• Onboard the offer accepted candidates to Amazon and its internal systems.
• Work with single or multiple countries and for all Amazon business lines.
• Be mindful while processing transactions and generating documents as this has financial and legal obligations. We strive to provide a good candidate experience.
• Constantly display high integrity values while dealing with highly confidential and sensitive information.
• Communicate with different stake holders involved in the onboarding process to track and update candidates onboarding status.
• Act as an SME and involve in performing root cause analysis and troubleshooting errors.

BASIC QUALIFICATIONS

• Bachelor’s degree in relevant field
• 1-3 yrs of work experience
• Fluent in English and German, Italian or French
• Computer literacy - Intermediate level in Excel, Word, Outlook and switch between various softwares used by the company.
• Flexibility to work on a shift schedule.
• Ability to communicate effectively both in verbal and written form.