Job summary

The Alexa Data Services (ADS) organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with internal customers like Machine Learning Science modeling teams, providing the critical data they need to improve Alexa’s Automatic Speech Recognition and Natural Language Understanding models and domain features. Come build the future of voice recognition for Alexa with us.

Alexa Data Services (ADS) is looking for expert trainers to facilitate training and engage participants to be successful in their roles. The ADS Training team is responsible for driving high quality training content and continuous feedback loops to support our Data Associates across the globe. The Training Specialist will be responsible for working with the Training Manager in coordinating training sessions for our front line data associates to enable those data associates to expertly transcribe, annotate, and evaluate data serving to continuously improve the Alexa experience. They will work closely with Training management as well as Operations and Team Managers to implement new hire learning programs, measure and assist in improving accuracy, as well as assign and implement additional learning programs based on accuracy and performance data.

Responsibilities

• Support the coordination of training calendar and logistics
• Identify site-specific knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics to site leadership based on findings
• Monitor, track and report on training completion metrics by training group and individual DAs
• Manage ongoing development, validation and delivery of training materials, learner engagement strategies and evaluation plans
• Site Training Administration, including administering testing and certification, scheduling, managing the training calendar and reporting on work outcomes and impact
• Contribute to continuous improvement cycle of training and accuracy processes
• While working with training groups, maintain training and accuracy metrics for the site
• Coach and mentor staff

BASIC QUALIFICATIONS

• Bachelor’s degree or significant college course work, in communication, education or related field
• Native-level proficiency in German, Spanish or French, both verbal and written skills
• Learning/training experience and/or certification
• Skilled in and can demonstrate experience with planning, creating, implementing, delivering and assessing various types of training
• Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers
• Excellent collaboration, coordination and organization skills
• Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
• Knowledge of adult learning and training practices
• Experience working with remote teams
• English written and verbal fluency
• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)

PREFERRED QUALIFICATIONS

• Working knowledge of another European language (German, French, or Italian)
• Bachelor’s Degree in relevant field
• Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, or Flash
• Ability to use multiple learning methods and link appropriate methods with subject matter
• Experience working with a globally-distributed management organization