Amazon operates in a global e-Commerce environment with a diverse set of businesses.

The Amazon Vendor Services (AVS) Program as part of Retail Business Services is a set of services paid by Amazon Vendors that aim at building a long-term partnership with Amazon, by making it the retailer of choice. AVS pursues three main goals:

• Accelerate the growth of the vendors on Amazon
• Drive higher satisfaction of the vendors with Amazon and as a result foster greater engagement and investment
• Build a long-term partnership between Amazon and the vendors through a sustainable and efficient e-commerce business
• As part of Amazon Vendor Services team within Retail Business

Amazon Vendor Services (AVS) team is looking for a dynamic and talented Senior Associate for Quality Assurance. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you!

Responsibilities:

• Conduct regular audits of activities related to the functional area;
• Contribute to root cause analysis in escalation management;
• Create and update SOP/flow of processes;
• Identify process improvement opportunities (enhancements and pain points) at process/ function level;
• Demonstrate the ability to handle small-scale process-improvement projects;
• Leverage / demonstrate expertise in handling end-to-end processes and related tools; use them to identify operational issues;
• Train & mentor new hires on process tasks and provide feedback to the training team to customize training modules, if applicable;
• Responsible for achieving the predetermined targets for the new tasks on boarded;
• Perform audits and quality checks of tasks completed by junior associates and reports quality metrics;
• Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix;
• Communicate the problem statement with data on operational processes for internal and external stakeholders;
• Create standard defined reports, i.e., weekly reports;
• Identify issues and proactively reports operational challenges;
• Managing CAPA for the quality issues.

BASIC QUALIFICATIONS

• Bachelor’s degree in any discipline is preferred, Baccalaureate diploma is mandatory.
• Written and oral communication skills in English
• Written and oral communication skills in Spanish
• Good working knowledge of MS Office; MS Excel proficiency is an advantage
• Very good knowledge of internet navigation and research – finding information about large amounts of data in a timely manner
• Strong interpersonal & communication skills
• High attention to detail
• Commitment to meet deadlines
• Ability to Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution
• Critical and analytical thinking in order to challenge processes and status quo
• Ability to work with large amounts of data
• Proactive attitude, detail-oriented, and a team player

PREFERRED QUALIFICATIONS

• Bachelor’s degree in any discipline is preferred;
• 1 – 2 years of experience in data-driven business operations processes – BPOs, Operations processes; Database management, Data analytics is preferred;
• VBA/SQL knowledge;
• Quality audit experience;
• Experience in 7 QC Tools;
• Experience in creating excel macros.