Multilingual Technical Support Engineer

Location:

Bucharest, Sibiu, Home-Based,  Romania

Job Description

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client's computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Working hours

• Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

Job Requirements

• French, Italian, Hungarian, Russian, German, Portuguese or Spanish and English advanced level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.

You will be awarded for your success with:

• Attractive salary package;
• Contract for unlimited period of time;
• IT and Soft skills trainings provided by our specialists;
• Opportunity to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Extra vacation days;
• Flexible working hours, aligned with project needs;
• Work from home - policies implemented on a limited-time basis;
• Referral program - Special referral bonuses for referring your friends;
• Private medical subscription supported by the company;
• Benefit Online - flexible benefits from which you can choose under a monthly budget;
• Friendly team who is eager to meet you.