Multilingual Support Engineer 

Location:

Sibiu,  Romania

Job Description

• Providing support to clients (via email and phone) regarding technical issues:
• password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client"s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Job Requirements

• French or German - advanced level and ENGLISH - good level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows Adaptability Flexibility and perseverance in managing a good
• working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.