What We’re Looking For

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every assignment allows you to do what you do best: find solutions, train the chat bot and ensure the application offers a great customer experience. As a Technical Support Agent with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding service through your skills and personality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

We’re looking for brand-focused candidates who are native or near-native speakers of Dutch (C1 or C2 level) and also C1 English to join our award-winning Customer Support team in Bucharest.

What To Expect

If you have a passion for helping others, are great with people and want to gain experience representing a fantastic retail brand this could be the role for you.

You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

You can show off your unique knowledge and tech skills while working on one of the most innovative projects to deliver excellent customer experience for the next wave in consumer technology. If you're a forward-looking thinker and interested about dependable, well-designed technologies for a smarter home, we'd love to hear from you and be part of the quality service offered by Ascensos.

You’ll join some amazing colleagues to form a great dynamic team, who use their remarkable customer service skills, to provide customers with exceptional brand and product knowledge, efficient service and a friendly attitude.

And no need to worry if you don’t have lots of experience, we have thе best training program ready for you.

Our typical shift pattern involves: Monday–Friday between 9 am to 6 pm.

Please note. This is a temporary contract starting 16th August 2022 until 28th February 2023, with the potential to be made permanent. The training period is 3-4 weeks in hybrid mode. After which this will be a remote, home-based role.

Due to the global situation, our job opportunities are currently temporarily remote, however, we expect to resume activity onsite at our office in Bucharest in the near future.

Key to delivering a world-class customer experience on behalf of our clients' means relating to their customers and being a great listener. When you join us, we'll train you to demonstrate empathy as you understand and proactively work to resolve any issues customers experience both before and after purchasing.

Your role can include, but isn’t limited to:

• Receive by e-mail/call/chat queries from customers and identify the best solution for each case.
• Respond to all customers’ queries in a professional manner.
• Using troubleshooting IT skills to help the client.
• Maintain contact with other departments in order to fix the clients’ requests.
• Develop and maintain the technical knowledge in order to continuously improve activity.
• Be proactive and suggest improvements.

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Native level/fluency in Dutch or at least B2 both verbal and written.
• English level B2 (the training will be provided in English).
• Proven technical skills with highest attention to detail.
• Positive attitude and excited to discover new approaches to delivering an exceptional customer experience.
• Excellent communication and customer focus (both verbal and written).
• Great team spirit but the ability to also be independent.
• Problem solving, investigative and multi-tasking skills.