Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, Holland & Barrett, B&Q, KFC and Big Bus Tours.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

Do you love working with data and translations? If you’re also passionate about IT and pay great attention to detail, then you’ll love being in the back-office making the magic happen!

Every day brings new challenges and excitement, and every assignment allows you to do what you do best: find solutions, train the chat bot and ensure the application offers a great customer experience. As a Technical Agent with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding service through your skills and personality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

We’re looking for candidates who are native or near-native speakers (C1 or C2 level) of both French and German as well as English to join our Data Management team in Bucharest.

What To Expect

• If you're interested in gaining experience representing a fantastic brand - are skilled in translation, and have an interest in training, with excellent time management skills- this could be the role for you.
• We are looking for a Technical Back-Office Agent to train our chat application to provide customers with efficient and informative responses.
• Within this role, you will be responsible for preparing and translating templated responses into French and German to ensure customer enquiries are met with the best possible answers.
• You'll join some amazing colleagues to form a fantastic dynamic team who use their remarkable knowledge to provide an efficient data management service. It's all about being a naturally analytical, respectful and helpful person who's a bundle of enthusiasm and positivity.
• And no need to worry if you don't have lots of experience, we have thе best training program ready for you.
• Our typical shift pattern involves: 40 hours within the week across two shift patterns; Monday–Friday between 8 am to 5 pm; and 9 am to 6 pm.
• Please note. The first 5 days of training will take place in the office, at our site in Bucharest. After which this will be a remote, home-based role.
• Due to the global situation, our job opportunities are currently temporarily remote, however, we expect to resume activity onsite at our office in Bucharest in the near future.
• As a Technical Back-Office Agent you will be responsible for the accuracy of the replies provided by our chat bot. You will face new challenges and situations every day, so you must be solution oriented, creative, have a positive mindset and able to work under pressure.

Your role can include, but isn’t limited to:

• Enjoy working in a back-office position.
• Create the database of replies for an automated chat bot.
• Create a set of rules for the application to answer in a most appropriate way to the customers.
• Use your BPO experience and awesome communication and customer focus to help customers have the best customer care experience.
• Develop and maintain the technical knowledge in order to continuously improve activity.
• Be proactive and suggest improvements.

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• German language: advanced level.
• French language: advanced level.
• English language: advanced level.
• Prior experience in Customer Support environment is a must.
• Excellent communication skills and empathy.
• Ability to work both in a team and individually.
• Interested and keen on learning about new technologies.
• Fast learner and Ability to learn new skills and adapt.
• Basic IT knowledge is preferred.
• Enthusiasm and passion.
• Positive attitude.

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

• Attractive salary.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Full training & support.
• Access to our Learning & Development Talent SPA.
• Meal tickets post-probation.
• Medical insurance after 6 months.
• Onsite gym.
• Extra vacation day for your birthday and a duvet day to relax!
• Vacation days which increase with your seniority.
• ‘Refer a Friend’ scheme.
• Annual ‘Archie Star Awards’ Party.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.
• Modern, state-of-the-art office space in central Bucharest.