Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, Holland & Barrett, B&Q, KFC and Big Bus Tours.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

Key to delivering a world-class customer experience on behalf of our retail clients' means relating to their customers and being a great listener. When you join us, we'll train you to demonstrate empathy as you understand and proactively work to resolve any issues customers experience both before and after purchasing.

Are you looking to join a company which offers both stability and career development? 

What To Expect

• If you have a passion for helping others, are great with people and want to gain experience representing a fantastic retail brand this could be the role for you.
• You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.
• You will provide first-class service for a renowned home product company that owns many renowned brands of electronic devices.
• You’ll join some amazing colleagues to form a great dynamic team, who use their remarkable customer service skills, to provide customers with exceptional brand and product knowledge, efficient service and a friendly attitude.
• And no need to worry if you don’t have lots of experience, we have thе best training program ready for you.
• Our typical shift pattern involves: 40 hours within the week. Monday–Friday between 10am-7pm, and Saturday-Sundays between 11am-8pm, in shifts on a rotational basis. As part of this shift pattern, you can expect one weekend day, once every two weekends.
• Please note. This role is based onsite at our office in Bucharest.
• Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.

Your role can include, but isn’t limited to:

• Providing first-class customer service via telephone and email.
• Ensuring all communication with our client’s customers are handled professionally and promptly.
• Recording details of customer comments on the database provided, leaving clear notes.
• Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
• Taking ownership of the customer experience by providing excellent service.
• Achieving the key targets set.
• Adhering to quality standards and ensuring consistency in all interactions.

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Graduated High School or University.
• Native level/fluency in French, Italian or German at least C1 or C2 level. (English C1 is mandatory).  
• Ability to build rapport and communicate helpfully.
• Excellent writing skills.
• Keyboard/computing skills.
• Ability to research well and quickly.
• Fantastic questioning skills.
• Ability to learn in a fast-paced environment and work as part of a team.
• Enthusiasm and passion for completing tasks to the best of your ability.

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

• Attractive salary.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Full training & support.
• Access to our Learning & Development Talent SPA.
• Meal tickets post-probation.
• Medical insurance after 6 months.
• Onsite gym.
• Extra vacation day for your birthday and a duvet day to relax!
• Vacation days which increase with your seniority.
• ‘Refer a Friend’ scheme.
• Annual ‘Archie Star Awards’ Party.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.
• Modern, state-of-the-art office space in central Bucharest.