We Can Offer

• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities

• Document the learnings/SOP and get the SOPs reviewed with the TLs
• Handling day to day Calls/emails/chat in PTP Helpdesk
• Ensure to respond to calls/emails/chats with appropriate solution within the timeframe
• Peer reviews of transactions completed
• Propose potential improvement opportunities
• Assist team embers in completing their daily assignments
• Identify compliance and/or training challenges

We Are Looking For You, If You

• have excellent written and verbal communication skills in French and English languages
• have relevant work experience in Customer Service (Procurement/Accounts Payable/Source to Settle/Contact Centre)
• have University or College degree
• are open to work in shifts
• have excellent communication skills - both written and spoken
• are flexible, open-minded personality with a "can do" attitude