The Business Support Centre (BSC) of Avis Budget Group, a globally leading vehicle rental service provider, is providing support from beautiful Budapest mainly covering customer care, commercial support and financial services.

If you'd like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organization. It's a very exciting place to be — dynamic, creative and collaborative.

Currently we are looking for talented Specialists to join our EMEA Damage Customer Care Team who handle queries arising after car rental for the customer to ensure their satisfaction.

As Customer Care Specialist your role will be:

• Investigate and solve customer complaints (i.e.: damage, waivers, etc.)
• Solving problems which may be quite varied, answering customer e-mails and calls
• Managing the relationship with customers, car rental stations and other BSC departments
• Precise administration of incoming issues and their progress
• Contributing to recognize the opportunities of process improvement

To join us, we are looking forward to your application if you have:

• Advanced English and Dutch language knowledge (verbal, written)
• Customer service experience (experience in Shared Service environment is an advantage)
• Excellent communication skills written and oral
• Outstanding customer orientation and problem solving skills
• Collaborative approach, team spirit
• Ability to prioritise and take initiative in a fast paced environment
• Logical and proactive thinking
• Experience in using Microsoft Office, especially Excel with confidence

Benefits

• Our BSC is Centre of Excellence and largest Avis Budget Group site globally
• Multicultural, diverse team with colleagues from over 40 different countries
• Friendly, collaborative culture & approachable leadership
• Opportunities for growth & development throughout your career
•  High-energy place with winning spirit where things move forward every day
• Hungary’s one of the greenest, environmentally conscious, award-winning office
• Various fun company events and volunteer initiatives
• Car rental and partner discounts in addition to your compensation package