Multilingual Accounts Payable Helpdesk - Senior Process Associate – Remote

România București

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. Accounts Payable Associates are ultimately responsible for ensuring vendors are paid within contractual terms; that invoices are processed accurately and paid with appropriate approvals and support. AP Associates will also oversee the travel and expense program to ensure that reimbursements adhere to company policy, paid timely and processed accurately.

Responsibilities

• Entering data into ERP application from scanned invoices;
• Accuracy and audit of data entry and invoices;
• Carry out all reporting requirements accurately and within the specified time scales;
• Resolve invoice mismatches in the SAP workflow or reject/return the invoices as per agreed procedure;
• Invoice postings after resolution in SAP;
• Reviewing the requests for vendor setup/changes in the system and acts as per the SOP;
• Sending remittance advices to suppliers;
• Search for relevant information in the system;
• Create case/sending e-mail and tracking them till closure;
• Contact Suppliers for resolution of queries;
• Resolution of suppliers queries, major discrepancies, clarification with regards to rejected payments;
• Provide resolution/feedback regarding queries in an accurate and timely manner (using E-mail, telephone or any other available tools);
• Provide information on status of invoices, relevant contact information (telephone, fax);
• Provide support to the Processing team;
• Update activity trackers;
• Root cause analysis of errors and dissemination to the team;
• Proactive controls for avoidance of future errors;
• Vendor reconciliation and reporting;
• Chasing vendors for balance confirmation and/or for clarifications needed;
• Understand query raised by internal/external stakeholders;
• Routing out of scope issues to internal teams for further resolution;
• Reading and learning the standard operating procedures, contributing to the development/improvement of the operating procedures, escalating of all unsolved/unclear issues to the team leader;
• Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team. This may also involve multi-skilling across transaction processing.

Minimum Qualifications:

• Good written and verbal Italian or German Language skills, C1 and English C1.
• Should have good attention to details and self-discipline, possessing the ability to connect the dots.
• Demonstrated intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes.
• Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense).
• Interpersonal skills and the capacity to work independently and with a team.
• Previous experience in the AP and T&E fields represents an advantage for future applicants.

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.