Multilingual Accounts Receivable – Senior Process Associate - Hybrid

Romania-Cluj-Napoca, București

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 

Account Receivable Specialist is a member of the Invoice to Cash team. Employees will perform operational maintenance tasks and support the Invoice to Cash Team. The Management Trainee will also perform and be involved in multiple support functions to ensure that day-to-day operations are smooth. Candidates must be organized and analytical, adept at working in a team environment, able to handle multiple priorities in a fast-moving environment. Role will also provide back-up leadership coverage for Account Receivable Collection teams, as needed. We are looking for. Account Receivable Specialist to handle collections and account resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts. In addition, the role will be establishing relationships with key customer contacts.  

Responsibilities

• Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information to key customer contacts ( team/Sales Directors).  
• Forecast cash collections, evaluating and calling out issues to appropriate internal and external contacts  
• Building effective relationships with internal & external customers  
• Support various AR activities aligned to the team  
• Provide support to the Team Leader, as needed  
• Daily interaction with internal & external customers – building relationship with effective communications with customers, including follow-up with customers when encouraged payment has not been received  
• Communicate with the team about the activity of daily operations to meet deadlines efficiently.  
• Develop process improvement ideas/initiatives  
• Special project as assigned  

Minimum qualifications  

• University graduate in a related field (Accounting and Finance studies are an advantage)  
• Excellent command of Spanish or Greek
• Proficient in MS Office Applications and PC Skills.  

Encouraged qualifications 

•    Ability to build and maintain effective customer/client relationships  

•    Ability to run through multiple systems and results-oriented priorities  

•    Ability to collaborate & negotiate with multiple partners in order to resolve issues 

•    Experience with Microsoft Suite to include Word, Excel, PowerPoint and Outlook  

•    Strong verbal and written communication skills  

•    Strong Excel & Analytical skills  

•    Excellent interpersonal and partnership skills  

•    Strong problem solving and negotiation skills  

•    Ability to work under pressure with solution focused approach  

•    Strong organization & attention to details  

•    Self-motivated and resourceful  

•    Strong awareness  

What can we offer?  

•    Attractive salary;

•    Stable job offers - employment contract

•    Work in a multicultural and diverse environment with employees from over 30 countries

•    Genpact supports professional trainings and great career development opportunities

•    Free access to our award-winning learning platform 

•  Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.