Multilingual Ad Moderation/Relevance (labeling) - Senior Process Associate

Bucuresti

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 

Inviting applications for the role of Ad Moderation/Relevance (labeling) - Senior Process Associate – Dutch - On site Bucharest

We are seeking an Ad Operations Associate to manage the advertising quality assurance process for Sponsored Ads. Sponsored Ads is a self-service, pay-per-click advertising platform that enables vendors and sellers to gain visibility and more customer traffic to their products. The Associate will be responsible for: 1/ Ad creative moderation, 2/ Stores page moderation, 3/ Language relevancy review  

Responsibilities: 

• Reviewing a queue of ad campaigns and landing pages submitted from advertisers (brands) to be checked and approved or rejected based on ad policy 24/7. 
• Reviewing a queue of Stores pages submitted from advertisers (brands) to be checked and approved or rejected based on Stores policy 24/7. 
• Checking on the language relevancy and updating for machine learning. 
• Responding to the inquiries related to the above operations from internal stakeholders. 

A few sample tasks performed by an Ad Moderation & Relevance (labeling) agent are listed below: 

Ad Moderation 

• Internet Advertiser Review 

• Review ads for content quality based on Content Guidelines. 
• Thoroughly check ad content with quality and accuracy. 
• Approve or disapprove of new and changed ad submissions based on policy guidelines. 

• Maintaining Updates & Documentation and Monitoring workflow 

• Escalating questions/issues from the team regarding the process and cascading updates to the team 

• Relevance (labeling) 

This workflow generates human judgments. The relevance of the displayed product is assessed against the customer’s user context – Search Query or Detail Page. Agents measure and report the relevance metrics for each ad placement. The human judgments are used for baseline metrics and ML model training. This process adds value by making the Sponsored product appear on the Detail page that is appropriate/relevant to the customer’s interest. 

Minimum Qualifications: 

• Graduate 
• Familiar with digital advertising or any other online business. 
• Attention to detail. 
• Be curious and be proactive attitude. 
• Along with customer/advertiser focus. 
• Comfortable with dealing with routine work quickly and at a high standard. 
• Excellent communication skills and cooperative manner. 
• Basic PC skills (Microsoft Excel, Word, PowerPoint) 
• Native/near native language level 
• Primary Languages Required/Language Level Dutch, Polish or Italian – min B2 and English min C2 

Preferred Qualifications: 

• Masters 

What can we offer

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform 
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.