About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Business Applications and Digital Workplace solutions.

The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

General skills:

• Ensure Customer Happiness is at the heart of our daily delivery.
• In Atos SDM = customer, for the customer SDM = Atos.
• Plan and complete delegated tasks to a high standard, delivering work within an agreed timeframe.
• Establish and foster a Continuous Service Improvement culture.
• Partner with Tower Service Managers and Tower Heads to handle necessary prioritization/skills for efficient account delivery in line with budget, service requirements and with client’s changing business needs.
• Active Cost Management to deliver on Atos financial commitments.
• Provide Client Delivery Leadership to the Atos delivery team and client.
• Establish close interlock with Client Manager to develop account plans, External Revenue fulfillment, Customer Happiness, opportunity development and contract renewal.
• Represent the customer within the Global Delivery Center in case of issue or major incidents.
• Ensure training/processes for on/off-boarding of account resources are in place.
• Ensure Atos Service Management Model and IT Control Framework compliancy.
• Ensure accurate focus by the delivery team on Compliance & Security.
• Ensure continuous GDPR compliance with Atos-maintained systems containing client personal data.
• Review management and status of software licenses and certificates on a periodic basis ensuring timely renewals to prevent service outage.
• Monitor lifecycle management and related plans for delivered services.
• Active involvement and review in Handover to Operations for new/changed services.
• Actively own the Daily Service Reviews with key operational staff, driving accountability, action, and prevention.
• Drive Risk Management behaviors to ensure accurate focus on operational risk.
• Excellent knowledge of French language is a must.

What we offer!

• We offer training and certifications: Ongoing In-depth training with current and emerging products and technologies.
• We have flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop
• Compensation: offer competitive pay and benefits packages and relocation bonuses.
• Have extra vacation days based on your work experience.

If so, join our multifaceted and dedicated team and will become part of a multicultural and significant environment where but also improve and grow your experience by participating in international projects!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.