About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Description

The Incident Management team assures the operation of the Hardware and Software systems which are necessary for the customer services based on the requirements in the contract. This includes the responsibility for the quality over the complete service time. We are responsible for resolving the incidents opened by Service Desk or CCOM (Monitoring Groups) and incidents that are received via email.

Main Tasks:

• Handling tickets and service requests on customer ticketing system
• Printer service requests: Multi-Functional Printing (MFP) Support on HP DSS (Digital-Sending- Service)
• ASD- Automatic Software Distribution
• Software distribution on TC’s (Thin Clients) with Wyse Device Manager (WDM console)
• Software deployment tools: (. IBM BigFix, Microsoft System Configuration Manager – SCCM)
• Solving Software deployment issues on client devices: Update Symantec Endpoint Protection pattern, Update/ Remediate security issues, Drive encryptions, etc.
• Check and set ACLs
• Clean up the disk space and analyze the root cause
• Check user rights for shares and distributed server applications  
• Coordinate and eliminate hardware faults, simple troubleshooting with known solutions already documented (SHB, BHB and KNOX)
• Load and performance analysis as a groundwork for the expert team or PM and root-cause analysis
• Creating and maintain documentation
• Providing different reports for SLA’s, service availability, etc.
• Perform Data transfers and Order managements
• Liaising with problem management team to reboot servers as and when necessary.
• Liaising with technician to solve hardware issues

Main Tools Used:

• Citrix XenServer, XenApp, Desktop
• Windows Server 2012 and 2016
• VMware vSphere
• Service Now
• Multiple monitoring tools

Professional Experience:

• University degree in Computer Science or related subject
• At least 1-year experience in Windows Server 2012 or 2016
• Citrix technology experience is a plus

Foreign Language:

• excellent command of German and English

Social Skills:

• Ability to work well as a team member;
• Very good communication abilities;
• High attention to details & recognition of patterns
• Methodical and disciplined approach to work;
• Good analytical skills and problem solving capabilities;
• Ability to deal with multi-task issues;
• Initiative and good learning abilities.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.