About Atos

Atos is a global leader in digital transformation with 111,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Service Manager has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved. Day to day activities require coordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service. The Service Manager also takes care that the quality of services are maintained and identifies areas for continuous improvement. This includes visibility and management of each component of delivery to identify where efficiencies can be made.

The Service Manager will be responsible to support in the following:

• Service Level Management - Delivery Performance and Quality;
• Service Continuity, Improvement and Excellence;
• Incident & Problem Management (escalation and decision making role as a part of defined process);
• Operational Change Planning (be a part of the Change Advisory Board).

Job Requirements:

• Education: Preferably technical university degree or a similar qualification.

Professional experience in:

•  A basic overview about IT Services understanding, especially within Workplace Services;
•  Advanced Microsoft office knowledge especially Excel reporting and PowerPoint presentations;
•  IT infrastructure (ITIL Foundations is a plus);
•  Customer Relations / Global Delivery of services for customers;

Behavioral Skills

• Organizational skills and ability to coordinate changes in a project management manner - a structured workflow, appropriate follow up of tasks, on time delivery and risk management;
• Strength to adhere to given processes;
•  Exceptional written and verbal communication skills are mandatory.
• Should be able to perform internal and external correspondence efficiently, both written and verbal;
• Ability to act proactively;
• Multi-tasking ability, coordinate multiple changes simultaneously, without loss of attention to detail;
• Excellent command of both German and English

What we offer

• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Compensation: Competitive salary package;
• Extra vacation days; Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.