Job Summary

Avantor, a Fortune 500 organization, has long been the leading global, independent provider of product and service solutions to laboratory and production customers, enabling science for customers in the pharmaceutical, biotechnology, industrial, education, government, and healthcare industries. We’re growing, and we’re not done yet. Are you ready to grow with us?

We currently have an exciting opportunity for a Customer Master Data Responsible with German to join us. You will take responsibility for supporting our customers and sales team, and we are offering this role on a Full Time permanent basis

“How many customers do you have?” The goal of CMD is to create a single place for all your customer information; in other words, a single data source that you can use to inform your business decisions. If you consider the workings of customer relationship management (CRM) systems, the value of MDM becomes clear.

The Customer Master Data team is helping the company in having an accurate database of our customers. If German and working with databases are your strong skills. Let’s grow together, you just need to apply.

You will work Monday to Friday, 09:00 to 17:00 , this can be flexible. You will be on a hybrid working arrangement, working flexibly between the home and office.

What you’ll do on a typical day:

• Assume ownership and responsibility for data accuracy, completeness, consistency, and integrity of customer master data fields.
• Own and execute the qualitative coding process to enable creation of usable customer reporting.
• Responsible for analyzing and assigning sales reps to new customers.
• Identifies the segment, region, channel and prioritization of customer accounts based on in-depth knowledge and research of customer opportunity, customer market segment and business guidelines.
• Partner with Sales and Customer Reporting and others to ensure the quality and accuracy of reports and analyses, implementing best practices.
• Develop business knowledge to effectively anticipate and define opportunities to apply business intelligence and analytics solutions to improve business outcomes including being a subject matter expert on customer data.
• Manage, monitor, and provide metrics on customer group coding and rep assignment by various customer segments.
• Works with large amounts of data and utilizes multiple systems to research and analyze information.
• Responsible for loading basic customer information, requirements and internal reporting fields; loads sales rep assignment and customer prioritization into SAP.
• Researches and resolves complex customer issues including prioritization.
• Acts as subject matter expert for projects including new acquisitions data migration including analysis of legacy files, matching of customer data, and providing a seamless transition to SAP. This includes training on account structure, processes and procedures.

What you’ll need to be successful at Avantor:

• Bachelor's degree or equivalent experience
• 1-3 years applicable experience, preferably in product or sales data management
• ACCESS experience
• High level proficiency in Microsoft Office, excel, etc
• Knowledge of SAP systems a plus
• German and English– B1/B2
• Knowledge of best practices and principles for data modeling, dashboards and report design.
• Strong data extraction skills required.
• Ability to manage multiple key projects with minimal direct supervision and a willingness to embrace and drive change throughout an organization.

What we can offer you:

• Meal Tickets.
• 24+ days of Holiday (based on length of service).
• Celebrate you Birthday with a day off – in your month birthdate
• Flexible Benefit platform.
• Private Medical Subscription.
• Employee Assistance Program
• Flexible working schedule and remote working option.
• Fully committed management in solving situations
• Opportunity to work in a dynamic environment
• Career opportunities based on performance and potential.
• International environment where you can learn from multiple cultures working in the same office.