Multilingual Collections Analyst - Senior Process Associate- Remote

București

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

Responsibilities

• Incoming Payments: Investigating and identifying details for the amounts received;
• Coordinating query resolution / dispute management:
• Telephonic and written communication with the customers;
• Telephonic and written communication with the rest of the departments;
• Ensure timely contacts with clients via email/phone/fax for collection purposes;
• Issuing, checking and sending dunning letters / Collection letters;
• Reporting periodical / on the spot regarding the activity process indicators;
• Perform customer account reconciliation/ bank reconciliation;
• Resolve deductions & disputes;
• Follow up on accounts and on disputed items;
• Support ad hoc requests from Business group and local units;
• Provide required monthly reports;
• Assist AR Team Leader to prepare and submit reports to the customer as applicable;
• SOP creation and updating;
• Deliver the required data for audit purposes;
• Making the accounting process controls established through the internal policies (SOX);
• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as required;
• Ensure Key Metrics are met and service is delivered to end users as expected;
• Identify opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader;

Minimum qualifications

•    University graduate (Economic studies are an advantage)

•    Advanced French or Spanish language skills (C1)

•    English level B2

•    Excel knowledge

•    OTC – Collections experience

Preferred qualifications 

•    Good interpersonal skills

•    Previous experience in a multinational company

What can we offer? 

•    Attractive salary;

•    Stable job offers - employment contract

•    Work in a multicultural and diverse environment with employees from over 30 countries

•    Genpact supports professional trainings and great career development opportunities

•    Free access to our award-winning learning platform 

•  Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.