Multilingual PB - Customer Care - Process Associate

Romania-Bucuresti

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Responsibilities

•    Client Services (non-Voice):

•    Responding to Client Service tickets submitted through the SMB self-serve platform

•    Escalating Client Service tickets to Tier 2 support

•    Unmanaged Sales:

•    Outreach/acquisition programs:

•    Lead conversion: convert high potential prospects to new business

•    Onboarding/education programs: to help nurture new advertisers to start spending on the platform

•    Retention and resurrection programs:

•  Retention: Programs focused on encouraging advertisers to continue spending month over and retaining or improving their spend

•  Resurrection: Reaching out to advertisers that spent with TikTok in the past but are not actively spending now"                                                                                                                                                 

•    Account Management:

•  Develops relationships with advertisers with a focus on maintaining or increasing advertiser’s willingness to spend in potential use cases                                                                                                                                                          

Minimum qualifications

•    Bachelor’s degree or equivalent professional work experience in customer or client services;  

•    Fluency in written and verbal English and Turkish, Polish or French

•    Good communication skills with strong customer focus; 

•    Comfortable working in a changeable environment; 

•    Familiarity with digital advertising, HTML or Java script is a plus

What can we offer? 

•    Benefits (Private Medical Package, Meal vouchers, Access to wellness programs).

•    Attractive salary;

•    Stable job offers - employment contract;

•    Work in a multicultural environment;

•    Various trainings (initiating, soft skills);

•    Possibility of development;

•    Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.