Multilingual Order to Cash – Senior Process Associate – Hybrid 

Romania-Cluj-Napoca

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

Responsibility: 

Interactions:  

•    Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks; 

•    Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager; 

Activities:  

•    Ability to comprehend and communicate effectively with the customers (written & verbal)

•    Strategize collection activities to maximize cash receipt & good experience in collections

•    Successfully manage accounts receivables portfolio and collect on accounts past due

•    Establish and maintain accounts receivable communication with customers through phone/ e-mail

•    Prepare and send out invoice, bills 

•    Prepare, compile, and mail bills for products paid for by clients

•    Provide information to the customer service and sales departments as requested 

•  Perform daily financial transactions which includes posting, verifying, and recording accounts receivable data 

•    Verify discrepancies by clients, and resolve their billing issues

•  Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment

•    Creation and maintaining Standard Operating Procedures

•    Provide information to the customer service and sales departments as requested 

•    Respond to billing questions from both local and international customers 

•    Help with ad-hoc projects when assigned 

•    Verify discrepancies by clients, and resolve their billing issues

•    Prepare reports detailing unbilled Revenue status

•    Daily Cash application

•    Manage electronic & Manual client payments

•    Prepare reports detailing unallocated cash status

•    Reconcile unapplied accounts

•    Run daily Account Receivables reports 

•    Provide support to Team Leader and Operations Manager when needed, as per request 

•    Offering the necessary reports and information for the internal and external controls  

•    Communicating in a timely manner any relevant information related to the process 

•    Respecting the activity schedule established with the customer 

Minimum Qualifications 

•    OTC domain experience

•    Must be detailed oriented, organized, analytical and problem solving skills  

•    Good skills in working with Excel

•    Good communication skills, both verbal and written in Spanish, Italian or French and English

Preferred Qualifications 

•    University graduate 

What can we offer? 

•    Attractive salary;

•    Stable job offers - employment contract

•    Work in a multicultural and diverse environment with employees from over 30 countries

•    Genpact supports professional trainings and great career development opportunities

•    Free access to our award-winning learning platform 

•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.