Multilingual OTC Cash Applications - Senior Process Associate 

Romania-Cluj-Napoca

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

This position’s primary function is the accurate application of cash remittance either in paper, wire, or EFT (Electronic Funds Transmission) format to the customer receivable accounts. This representative will also audit the auto cash application process within the SAP.  Accurate interpretation of remittance documentation and specific instructions to specific accounts is necessary to ensure the integrity of the Accounts receivable sub-ledger. The representative should be adaptable to change and willing to continue to pursue process improvements.

Responsibilities

• Manage the cash application, relieving of receivables, and deduction creation of cash coming in through lock box and EFT with a target of 24 hours for both domestic and export customers.
• Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied within 24 hours of receipt. 
• Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created). 
• Understand the negative impact to AMPS and data integrity issues if cash applied automatically is not audited. Also results in erroneous cash discounts and negative impact to cash flow. 
• Application of cash for business region
• Identification of “unknown” cash receipts and accurate application to appropriate receivable. 
• Accountable for cash application compliance with Sarbanes Oxley. 
• Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account. 
• Clear understanding of SAP Account Receivables and basic accounting principles with an understanding of our impact on Customer Development/AMPS. 
• Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments. 
• Application of checks remittance to customers’ accounts under tight deadlines.  Remain current on the workload and redistribute assigned work if necessary. 
• Must be willing to work overtime during peak periods, month end, and year end. 
• Ability to deal with difficult internal and external customer situations requiring tact and professionalism 
• Ability to analyze and problem solve
• Accurate interpretation of vague remittance documentation
• Ability to deal with system issues and missing bank files
• Time management ensuring all time targets met
• Identify process improvements to improve customer behavior, cash processes, and auto cash match.  Share knowledge gained with Team Lead and Team. 

Minimum qualifications

• Any Graduate 
• Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2C model
• strong Communication Skills (verbal and written)in Czech or German.

Preferred qualifications

• Good customer handling skills
• High Energy level
• Good interpersonal skills that can lead multiple responsibilities simultaneously
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Order to Cash end to end processes
• Good understanding of SAP & Excel 
• Able to navigate through PowerBi reports
• Experience in HRC or any other workflow / CRM experience (added preference)

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform 
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.