When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.  That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Lead Technical Support Specialist to join our Safety and Productivity Solutions team in Bucharest. The Technical Support Lead Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.

Lead Technical Support Specialist responsibilities:

• Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support);
• Provide pre- and post-sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations;
• Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management;
• Build relationships with the customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality;
• Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines;
• Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database;
• Create, track and monitor CRM records for all incoming support requests. Keep CRM system updated with current information on the support case, related activities and resolution;
• Maintain and extend product knowledge by self-study and by attending relevant training sessions.

Qualifications:

• Excellent, fluent in English + French or German (both verbal and in writing);
• Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications;
• Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment;
• Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers.

We offer:

• Medical plan provided by Omniasig;
• Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
• Transportation budget and fuel cards;
• Business Travel Accident Insurance;
• Voluntary defined contributory pension plan;
• Meal allowance;
• Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.