When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.  That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Responsibilities:

• Processes a wide variety of maintenance related activities between Honeywell and customers  records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
• RQB - reactive quoted: creation, re-creation, additions and deductions;
• Operates changes according to process requirements in various existing records
• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)
• Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements
• Processes changes in project structures or orders, depending on the requests received
• Creates Field Citrix work order (field operational planning)
• Handles customer configuration requests (creating, modifying, extending and creating links
• Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed)
• Initiates, gets approvals (if necessary) and completes billing related to contracts, reactive quoted, projects (full or partial billing);
• Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)
• Perform business reporting based on business requirements, following the required frequency;
• Can be involved in major transitions, working with the CPS team (SAP process specialists) for SAP development or other internal programs.

Qualifications:

• High school diploma
• Minimum 1 year experience on Sr Customer Experience Specialist role
• German or French – main language
• English – secondary language
• Microsoft Office suite  
• Strong communication skills (both written and verbal)
• Analytical and Problem-solving skills
• Team player

We offer

• A culture that fosters inclusion, diversity and innovation
• Market specific training and ongoing personal development
• Career growth opportunities
• Experienced leaders to support your professional development
• International work environment