Would  you like to be surrounded by toys at the office? Are you fun yet responsible? Then you should join us!

At Majorel, we are currently recruiting German Customer Support Agents for our client, one of the world’s most famous toy manufacturers and the number one toy manufacturer in Europe. This position will suit ambitious candidates who are looking for a challenge in a diverse, international work environment with many career development opportunities.

As a Customer Support Agent, you will provid e support to the online store of our client. Your main responsibility will be to help customers over phone, email, and chat with any inquiries that they might have about product features, orders, payment, and delivery.

Duties & responsibilities

• Receive and handle German and UK customer requests by email, phone, and chat
• Collect and maintain customer data
• Provide clarification on customer inquiries regarding service, payment, and products

Required qualifications & experience

• Complete German fluency on a native level and advanced level of English is mandatory
• Speaking another language (Dutch or French) is a plus
• Availability to start training on 05/10/2020
• Experience in customer service, communications or similar roles
• Passion for community management and digital affinity
• Excellent communication- and interpersonal skills

What we offer

• Fixed monthly salary
• The opportunity to work in a newly renovated, bright office in the center of sunny Barcelona
• An ambitious company culture, encouraging internal promotions and professional development
• The chance to boost your CV by working for one of the most renowned toy manufacturers in the world
  Online shop discounts and team building events on weekends
• Weekly free Yoga classes, online Spanish courses, and other discounts (i.e. restaurants, gym memberships, insurance policies)

At Majorel we are committed to providing equal opportunities to men and women. We are also encouraging the inclusion of people with disabilities at positions in our company.

At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.