Responsibilities:

• Benefits administration/allocation/tracking
• Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
• Adhere compliance and generate control reports
• Audit Management - Active participation in internal/external audits
• Escalation management
• Generating scheduled/ ad-hoc reports
• Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
• Gains the trust of the customer through the provision of accurate and timely information and support services.
• Records all information accurately on appropriate systems.
• Responsible for spotting opportunities for service and process improvement and feeding suggestions to managers

Requirements:

• Excellent communication skills
• Minimum of high school degree
• 0 to 3 years domain knowledge
• Excellent time management skills with a proven ability to meet deadlines.
• Customer Centricity
• Time management
• Commitment for excellence
• Proficient in MS-Office (preferably Excel)
• Quality management
• Results driven
• Foster teamwork