Job Description

Are you a French/Spanish speaker who likes to moderate and take care of the managing process of accounts and content integrity? Do you feel like your investigative skills can help support user knowledge operations and detect fraud? We feel like you would want to ensure a risk free experience for our customer so we welcome you to drop your application and get to know each other better. 

What will I be doing?

• Educate users on how to maintain security and safety while using customers platform responsibly;
• Maintain Subject Matter Expertise of either Account and Content Integrity, Payment Fraud or User Knowledge operations to successfully complete core work and escalations;
• Investigate complex situations and potential fraud surfaced in high volume queues;
• Comprehensively document investigations;
• Understand our risk systems and investigate account patterns through data analysis;
• Develop and enhance internal policies and tools such as increasing automation, updating policies and fixing product loopholes;
• Identify market trends and product vulnerabilities in order to create data-backed recommendations to respond to trends and to reduce vulnerabilities;
• Maintain high levels of confidentiality while performing investigations;

What should I bring to the table?

• Advanced level of English and French/Spanish (both written and verbal);
• Some experience in Outsourcing/Shared Service Center environment (a minimum of 6 months would be preferred);
• Some experience within Risk, Fraud prevention or Trust Operations (1 or 2 years would be a plus);
• Ability to balance fraud prevention alongside a positive customer experience;
• A problem solving, critical thinking, analytical mindset;
• Detective abilities with detail oriented skills - as you will be our Mr. Gadget in the missions that require completing an investigation;

What's in it for me?

• The opportunity to work for one of the biggest brands in the world in a fast paced work environment;
• Career opportunities with a leading international outsourcing company;
• Professional and personal development in a multinational environment through a variety of training programs (hard/soft skills);
• Compensation package with full access to a variety of benefits available through an online platform - you can also customize it on a monthly basis depending on your needs;
• Relocation package - if you want to move to the capital city and discover its beauty.