Manage Contracts during their lifecycle

• Responsible for proactively managing and maintaining all aspects of the Service/Lease contracts during their life cycle.
• Ensuring the accurate and timely invoicing of revenue
• Ensuring the customer has a consistent and positive experience

Manage Billing

• Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data
• Provide billing data where appropriate
• Manage exception reports

Manage Contract & iBase Changes

• Validate contract change requests
• Oversee automated and conduct relevant manual changes
• Execute mass updates when applicable
• Send requests for PO renewals
• Proactively resolve customer queries, looking for causes not just the symptoms
• Prepare and send credits and debits
• Change trial contract end dates

Dispute handling

• Ensures correct and timely completion of disputes in order to realize customer satisfaction
• Acts within the SOX rules

Manage Contract Lifecycle processes

• Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions
• 3rd Party Service Providers
• Send PO’s and other relevant data to 3rd Party Service Providers and ensure that contracts are aligned with the service provided by the 3rd Party

Manage Terminations

• Obtain end meter readings if applicable
• Terminate contracts and inform relevant parties

Requirements:

• Fluency in English and  French, German or Spanish, good speaking, writing and comprehension skills in business context
• Familiarity of MS office tools: outlook, excel
• Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / 

Contract Management processes

• Knowledge in Oracle R12 ERP instance would be an advantage and preferable
• A clear focus on superior customer service and continuous business performance improvement
• Experience in analyzing performance metrics and managing proactively for continuous improvement
• Demonstrated capacity to apply statistical measures to workflows and performance monitoring
• Task and goal-orientated, with high energy levels and strong attention to detail
• Capable of prioritizing issues, and working with a sense of purpose and ownership
• Analytical, with strong problem-solving skills
• Thinking process – Be proactive, ask and perform work.
• Planning – Ability to plan the steps to be taken to achieve objectives
• Accountability – Taking personal responsibility for actions