Spanish Incident Management Team Leader 

Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

• Assign team resources to work, communicating allocated budget, schedule and macro approach;
• Empowered to make decisions for your team and ultimately accountable to ensure your team creates their deliverables on budget on schedule with the appropriate quality;
• Manage resources to achieve these assignments – deliverables, budget, schedule and quality SLA;
• Identify and manage issues and risks and act as an escalation point within the team;
• Schedule, assign and track deliverable sign offs for deliverables owned by the team – approvers/reviewers, peer reviews, audits etc;
• Identify continuous improvement and productivity improvement opportunities;
• Serve as process expert / coach for the team’s owned standard deliverables – optimize for the supported capability group type etc;
• Facilitate sharing of best practices – Identify and drive productivity improvements;
• Support recruiting and interviewing potential new team members;
• Cross train for better multi client support;
• Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.);
• Develop and deliver performance feedback – collect input from others;

Qualifications

• 2-5 years experience of team coordinator;
• Fluent in Spanish and English;
• Cost and Communication Management;
• Operational Excellence;
• Project Management;
• Resource Management;
• Problem Solving and Escalation Management;
• Service Performance Management and Metrics;
• Estimation and Planning;
• Client Relationship Management;
• People Enablement and Customer Interaction Handling;