CUSTOMER SERVICE AGENT

The Role:

Want to be part of a Market Leading Customer Support Team?? Where you'll get the opportunity to work with a Dynamic and Forward-thinking team, and have awesome managers that help and support your career growth?? As well as having some fun on the way.

As a Customer Service Agent, you'll form part of our International Customer Service Operator Team to help manage all aspects of the PPB customer experience. Role holders will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Live chat, phone, email, telephone betting, social media etc.).

What you'll be doing:

• Respond promptly and effectively to incoming or outgoing communication to contacts and exhibiting high levels of attention to detail (telephone betting, chats, emails etc).
• Provide technical support to customers.
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Feedback recurring customer issues to Team Leader/ Shift Leaders and relevant internal department where applicable.
• Contribute to the ongoing development and improvement of the PPB customer experience.
• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post.

Who you are:

• Fluency in Danish, Norwegian, Finnish, Swedish, German, Portuguese or Spanish – both written and oral
• Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts.
• Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
• A passion for sports and gaming products and applicable expertise.
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
• Shows initiative, suggesting ways to improve the PPB customer experience.
• A proven team player with a ‘can do' attitude.
• Flexible approach to working in a dynamic and often hectic environment.
• High level of customer service orientation, with a proven ability to see problems through to their resolution.

The Recruitment Process:

1st Stage - Online Video + Games Assessment
2nd Stage – Assessment Center (either Remote or in person)

Better Flexibility For You

All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter.

Inclusive Employer

We are an inclusive employer and we encourage people from all backgrounds. Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them.

A passion for sports. Shows initiative, suggesting ways to improve the Paddy Power Betfair customer experience