RESPONSIBILITIES:

The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

• Manage Support Service Contract Renewals for existing Oracle customers and partners
• Correctly identify customer requirements and needs 
• Advice about support service offerings and their benefits 
• Educate customers on e-business practices and contractual terms & conditions
• Respond to customer requests, queries, and complaints
• Ensure contracts are correct and related offers sent in a timely manner
• Drives automation through the Oracle store and support renewal portal
• Interact with multiple departments in Oracle as required 

QUALIFICATIONS:

• Advanced English skills, proficient Spanish or Polish skills
• Works independently and is self-motivated, focused, and driven to achieve goals 
• Projects a positive, and professional image 
• Strong problem solving and objection handling abilities
• Ability to deliver timely and accurate results, attention to detail 
• Ability to effectively manage multiple tasks and priorities
• Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
• Strong team player
• Advanced computer skills (MS Office, etc.)
• Bachelor degree