Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timișoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

Job Description

• Incident management for IT manufacturing at Bosch Connected Industry;
• Process incidents, problems, change requests, and customer demands via emails, tickets, outbound calls, and on-call duty;
• React, classify, and respond to customer requests based on own knowledge and knowledge database entries;
• Coordination and follow up of customer requests through the organization to achieve final resolutions and provide feedback to customers;
• Work with Industrial Internet of Things (IoT) software solutions which enable digitalization of production and logistics in manufacturing plants.
• Examples of use cases of our solutions include KPI tracking, production automation and execution, condition and process monitoring, intralogistics execution, etc.
• Monitoring and prevention;
• Active monitoring of customer systems to ensure high availability and compliance with SLAs;
• System intervention and customer contact when issues arise;
• Proactive analysis of systems to prevent critical manufacturing downtimes;
• Enablement of first level support;
• Provision and preparation of customer self-help and knowledge articles to enable first-level support teams to provide quick support to customers.

Qualifications

• Language skills: English and German (fluent speaking and writing);
• Previous technical support experience 1-2 years;
• Willingness to work in a 24/7/365 shift mode;
• Communicative person;
• Problem-solving;
• Solution oriented.
• Will be a plus knowledge of:  Linux, Docker, GIT and/or Ansible.