SITEL is recruiting bilingual Technical Customer Service Agents (GERMAN + ENGLISH) for one of our most important services focused on the Solar Panels & Renewable Energies field in Barcelona, offering a wide range of products and solutions that allow for high energy yields for residential and commercial PV systems and large-scale PV power plants.
Your tasks
 

• Maintain the technical support hotline, and use communication and basic troubleshooting skills to provide customer support to the users, installers and customers of our client
• Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs
• Provide first level technical support on several products groups. Resolve 50% of your contacts without involving other people
• Ability to follow technical troubleshooting guides and technical knowledge to determine the technical solution or escalation path

What we expect from candidates:

• Proficiency in German/English languages, written and spoken
• Knowledge of basic electrical theory or networking technology
• Customer focused and a service-oriented attitude
• Excellent interpersonal and communication skills
• Excellent organizational skills
• Ability to analyze and solve problems
• Ability to work under time pressure and stress
• Ability to work individually as well as part of a team
• Attention to detail and a high level of accuracy
• Ability to communicate on the phone with customers while taking detailed notes
• Proficiency with Microsoft Office
• Knowledge of solar electric (PV) installation, system design and/or inspection
• Knowledge of mathematical concepts, including graphical representation of data

What we can offer successful candidates:
 

• 21.000€/gross + up to 3.500€/gross (incentive scheme) annually
• A stable position (service contract)
• Possibility of internal promotion
• Full time position (39h/week), Monday to Friday
• Paid training of 1 month