We are looking for you to join Roche Services & Solutions Operations EMEA. You will be part of our People Support Solutions organization and you will work with the brightest minds worldwide on pushing the boundaries of healthcare.

What we do:

The HR Services (HRS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

Your day-to-day responsibilities will be:

As an HR Specialist, you will be part of an Employee Lifecycle Management (ELM) team. The ELM teams deliver customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles. As an HR Specialist, you will have a broad understanding across global HR processes and tools.

Main tasks including but not limited to:

• Providing insight, support and explanation on HR system and administrative activities in support of HR business processes, employee lifecycle events
• Providing customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting
• Supporting Global HR Centers of Excellence with feedback of business usage of HR processes, pain points and knowledge gaps
• Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives

What would you bring to our team?

As an ideal team member, you would have a diverse background, you are open-minded and ready to work in a fast-paced and ever-changing environment. Also, you would have:

• Living customer-centricity through your day-to-day interactions
• Demonstrating end-to-end accountability, problem-solving skills and agile mindset in ambiguous situations
• Having a growth mindset
• Multi-cultural acceptance, ability to work in a fast-paced and changing environment
• Experience in service delivery or customer care environment
• Fluent in written and spoken English and German