About Us:

Our center in Budapest has been operational since 2014 and employs over 43 different nationals. 90% are locally hired resources, including over 40% women, 80% of the vendors are diversity suppliers. 

We serve multiple clients across various industries including healthcare, retail, manufacturing, technology, logistics, food chain, and chemicals. As an associate in Budapest, you’ll benefit from a great place to work – and there’s no better time to join. 

We’re continuing to invest in not only our people, but also our new modern and sustainable working environment.

What we offer:

• Multicultural environment
• Chance to be part of a growing organization
• Usage of languages
• Team and company community events
• Venue easy to access and modern office near metro line 3
• Competitive compensation package
• Cafeteria benefits
• Private health insurance

Responsibilities:

• First Point of Contact for users to report Technical issues
• Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond the scope to the respective Support Groups
• First Line Troubleshooting to be done completely using the available resources and documented before assigning / routing the tickets to the L2 Groups
• Ensure reported issues are responded to and addressed as per the defined SLA timelines
• To work towards effective and timely resolution of issues
• Document the Learning's and contribute Knowledge Articles
• Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
• Document detailed and accurate notes, record them on ITSM toolCompetencies:
• High Level of Communication Skills and the ability to comfortably handle International Customers
• B2 / C1 level of language proficiency in German or Polish or French with B2 English
• Experience in Service Desk / Technical Support and in a Call Taking Role preferable
• Knowledge about Incident and Service desk management preferable
• Understanding of ITIL concepts
• Documentation Skills to contribute to Knowledge Articles and Knowledge Sharing
• Ability to initiate and manage Bridge calls and coordinate in resolving P1 / P2 issues
• IT support experience, strong troubleshooting skills preferable
• Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience

Experience required:

• 1-3 years of professional experience Required language level:

Any of these are:

• English - intermediate / communication
• German - intermediate / communication
• French - intermediate / communication
• Polish - intermediate / communication