About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions provider. We have been partnering with the world’s largest businesses in their transformation journey’s for the last fifty years. TCS Hungary is an employer that gives you access to different worlds, cultures, tasks, business areas and people. It is a colorful place where you can experience various challenges that help you progress as a professional and as a human being.

At TCS, you can try yourself in various professional areas and become a multifunctional expert. Given the stability and the continuous growthof the company,it is only up to you how tall you grow with the help of internal training, rotation and promotion opportunities.

Roles and Responsibilities:

• Seeking an associate to provide 1st level multilingual infrastructure and application support for an international customer in English and Dutch.
• Service Desk Agent providing multilingual infrastructure and application support for an international customer.
• The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface.
• The primary objective is the administration and translation of the incoming issues and requests.
• All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.
• This is a technical role where the candidate should provide Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.

Requirements

• English |Intermediate |Required
• French and Dutch |Professional |Required
• Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard software

Advantages:

• Customer Service and/or technical skills Service Desk experience
• Knowledge of computer hardware/peripherals and printers| SAP knowledge

Qualification

• BA / BSc diploma