SYKES continues evolving toward a singular mission: to help people, one caring interaction at a time. SYKES’ family of innovative brands are partners who share our focus: REAL PEOPLE. REAL SOLUTIONS.® Their expertise puts us in a unique position to help your business stay ahead of the competition and create a connected, intelligent customer experience. Partnering with SYKES, you’ll benefit from everything we’ve learned along the way: end-to-end solutions in process automation, marketing, sales and customer care — all under one umbrella.

Roles and Responsibilities

SYKES welcomes progress, so we now offer a completely virtual application process. All you will need to take part is a PC or laptop, a headset, and an internet connection.

For our site in Berlin we are currently looking for DUTCH speaking customer support representatives (m/f/d) who offer inbound customer service.

Tasks

• You will answer customer requests by phone and offer support via chat
• You will help customers with settling their accounts, payment in instalments, returns, and other payment related requests
• Requirements
• You are an excellent DUTCH speaker with very good English conversational skills
• You are familiar with the use of a computer
• You are willing to work 5 times a week or more with flexible hours as the job demands
• You are living in Berlin and have a valid work permit at the time of hire

Company Offers 

• SYKES offers you real opportunities for advancement within the company!
• Fulltime employees receive:
• 1670€ / month fixed salary
• 200€ / month fixed monthly extra pay for your language skill (300€ after 6 months)
• up to 300€ / month performance bonus
• Various options for contracts – 20 to 40 hours a week
• You will take part in a professional, paid training prior to starting your work
• You can enjoy 25 paid vacation days annually
• We offer you opportunities for advancement within the company or project
• The opportunity to improve/learn German with our in-house German teacher
• Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
• We make sure you can travel via public transport with a discount
• We have a casual dress code, so you can bring some inspiration to the team
• We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more!
• According to your needs we offer fresh fruits for free and provide affordable coffee options - additionally there are many delicious lunch and snack options to choose from, like “Hello Fresh”
• You will get inspired by all the different cultures within the company