German Customer Service Agent

About Us

Sitel Group is a multinational dedicated to the Contact Center and multi-channel management sector with more than 30 years of experience in Spain. We have offices in Madrid, Seville and Barcelona with more than 4,500 employees. We are an indisputable benchmark in the sector in our country, offering Customer Relationship Management services through its contact centers and multichannel platforms (telephone, mail, social networks, fax, SMS, email, web call, chat and face-to-face sales) . In addition, we have a presence on five continents in more than 25 countries where we work in 36 different languages ​​and we are a team of more than 80,000 people worldwide. We serve more than 300 companies, of which more than 80 are part of the Fortune US 500 list, that is, the main companies in all sectors trust Sitel's services to achieve their objectives.

Job Summary

The main responsibility is to receive calls from the company clients to provide appointments, commercial information, resolution of doubts or any other management that has been established by Sitel and the company.

Primary Job Responsibilities

• Ensure that all communication with the customer meets established quality standards
• Provide appointments, commercial information and doubts resolution
• Ensure that everything is correctly registered in the CRM system to process the information
• Identify the needs and provide the right services for every conversation
• Pursuing responsibilities, understanding and complying with safety measures and company policies, and working with a continuous focus on personal progress and on improving customer experience

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (at least B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit

 Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our SitelFit wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture