Combine your experience and adventurous spirit by joining our exciting customer service team in Almere. Conduent is looking for a Travel Assistant to support the Royal Caribbean Cruises Ltd (RCCL) project in Almere!

Your job as an Travel Assistant 

• Making customers happy with great customer service and the best deals for their cruise experience is what you will be doing as an Inbound.
• You are responsible for handling incoming booking inquiries (sales and service) for RCCL by phone calls, emails plus a range of Back Office activities.
• To be able to detect sales leads and make the final booking, but to also stimulate up-selling, cross-selling and customer loyalty is what makes this job opening challenging.
• Most of the time you are the first point of contact for customers calling our contact center and provide service to our guests and/or Travel Partners, exceeding their expectations during each call.

Do you have what it takes?

• You have a very good understanding of the Danish, Swedish, Finnish, Norwegian or German language (written and spoken);
• You are also proficient in English;
• You are able to work between 28 and 40 hours a week;
• You are available for a minimum of 6 months;
• You can relate to customers and you can use key sales techniques to realize sales results;
• You have excellent commercial and communicative skills;
• You need to have a social security number and work permit for this vacancy (if needed).
• Work experience at a customer service/ sales department or the back-office environment of a travel agency, tour operator or airline would be a great advantage.

What do we offer?

• Permanent / Almere (office / hybrid / remote)
• A friendly, energetic and team-oriented environment in Almere! In addition, we offer the following:
• Salary is € 13.02 ( salary + 1 Nordic language addendum)
• for every 2nd or 3rd Nordic language also an addendum;
• Travel expenses will be reimbursed when living 10 km or more away from the office;
• You get a Conduent contract for 7 months;

Note: Working on Saturday is required on an occasional basis and scheduled on rotation.

• We offer fully paid training, which will take place from Monday to Friday during office hours for 6 weeks. Full Time availability during the first 6 weeks is required due to training and coaching.