Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Göppingen, Germany, and employs around 1,500 people globally.

Job Description

Are you ambitious, sales-driven and you love building relationships with a divers range of customers? Then join our Retention team and help growing and retaining our customer base in Sweden by having technical knowledge about our products.

• Approach existing customers to ensure a high service level and customer retention
• Establish business relationships with TeamViewer customers via telephone and e-mail
• Discover cross and up-sell opportunities with the existing customer base
• Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
• Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Qualifications

• Bachelor's degree in economics, linguistics or another relevant field. Any equivalent commercial experience is an alternative
• Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
• Ideally experience in the IT environment with SaaS knowledge
• Fluency in Swedish or Dutch and English is mandatory, further languages are a plus
• Strong communication skills, positive attitude and enjoy working in an international team

Additional Information

• Contract location would be Göppingen, Germany
• 30 days of well-deserved holidays
• Competitive compensation including personal achievement bonus and stock-based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices with annual ticket subsidies
• Option to lease an e-bike or use one of electric cars
• In HQ access to office with a cantina with subsidized lunches and a terrace with BBQ
• Gym in the HQ and discounts for local gyms
• Access to Corporate Benefits platform with many discounts
• Quarterly team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside of Germany
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!