Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

The Role

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Responsibilities

• Manage the entire Order to Cash process for a dedicated customer & product portfolio
• Handle and coordinate customer requests in line with the company policies and procedures
• Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center.
• Daily interaction (verbal and written communication) with external customers.
• Involvement and participation in internal projects.

Qualifications And Experience

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain, Logistics or Internal Sales experience in an international environment.
• Experience with SAP/ERP system and/or Sales Force.
• Fluent in English and French or German are required, both verbal and written. Additional EU language is preferred.
• Strong commercial acumen.
• Good analytical and communication skills.