AmsterdamThis specific role will be supporting analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation. Are you an experienced Customer Care Professional with a curious and analytical mindset and do you want to give your career a boost? Then this job might be made for you.

Responsibilities

• You will be performing analysis, remediation, and refresh activities to complete customer files
• Acting as the first line of defense to detect unusual and suspicious behavior for the Business
• Conduct local analysis/investigations to detect unusual and suspicious customer behavior which might cause an increased Wwft risk (Wet ter voorkoming van witwassen en financieren van terrorisme) to the company
• Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
• Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
• Analyze and understand customer behavior by reviewing transactions, payments to the account, organization charts, media exposure, etc..
• Reach out to customers to understand the behavior of a customer
• Propose other type of products to the customer if relevant
• Suspend and cancel accounts

Qualifications

• Experienced Customer Care Professional with analytical skills
• Candidates need to be fluent in Dutch, English and French
• You need to live and perform your duties in the Netherlands
• Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
• Knowledge of the (local) AML regulations is a plus
• Ability to distinguish main and side issues and to substantiate factual conclusions
• Ability to report the case effectively to the compliance department (ISAR)
• Has a commercial mindset - Understanding of American Express customer systems
• Knowledge of Consumer, Corporate and SBS products within American Express
• Strong teamwork, relationship, influencing and customer communication skills (verbal and written)

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.